1. Orders & Shipping
How long does shipping take?
Orders are processed within 1-2 business daysand typically arrive within 5-10 business days, depending on your location.
Do you offer free shipping?
Yes! We offer free shipping on all orders.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our website.
Do you ship internationally?
Yes, we ship worldwide.
2. Product & Usage
How does the foot callus remover work?
Our foot callus remover uses a rotating roller head that gently buffs away hard, rough skin and calluses. The motorised action makes the process quick and easy, leaving your feet feeling smooth and refreshed without the need for harsh scraping or filing.
Is the DermaZen™ Electric Foot Callus Remover safe to use?
Yes! Our device is designed for safe, at-home useand is dermatologist-recommended. It features dual-speed settings for gentle yet effective exfoliation.
How often should I use the callus remover?
For most people, using the foot callus remover 1-2 times per week is sufficient to maintain smooth, soft feet. If you have thicker calluses, you may want to use it more frequently, but be sure to allow your skin time to recover between sessions to avoid irritation.
Is the device rechargeable?
Yes! The DermaZen™ Foot Care Tool is USB rechargeable and provides long-lasting use on a single charge.
Can I use the nail polisher on artificial nails?
The nail polisher is designed for natural nails, but it can also be used gently on artificial nails.
Can I use the foot callus remover on wet feet?
For optimal results, we recommend using the callus remover on dry feet. Wet or damp skin may reduce the effectiveness of the device. After using the callus remover, you can soak your feet in warm water to further soften the skin.
3. Returns & Exchanges
What is your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can return it in its original condition within 30 daysfor a full refund.
How do I initiate a return?
To start a return, please contact our customer support at COntact us Page with your order details.
Do you offer refunds?
Yes, refunds are processed within 5-7 business days after receiving the returned item.
4. Payments & Security
What payment methods do you accept?
You can connect your PayPal, credit card, debit card or bank account to PayPal for purchasing some of our products. After submitting an order, you will be redirected to PayPal to complete the transaction.
1.Log in to your PayPal account or use Credit Card Express;
2.Enter your card details and the order will be shipped to your PayPal address. Then click “Submit”;
3.Your payment will be processed and an invoice will be sent to your e-mail address;
NOTE: Your order will be shipped to your PayPal address. Please ensure that it is correct and complete.
Is my payment information secure?
Absolutely! We use SSL encryptionto protect your personal and payment information.